Voice Mail & Unified Messaging

Many believe that the voice mail system automatically comes with each phone system. This is not the case. Voice Mail systems are completely separate and integrate with your new or existing phone system. For this reason, there are many things to consider when selecting a voice mail system. Enhanced communications can mean the difference between a satisfied customer and a former customer. If a customer becomes frustrated when trying to contact you, that customer may not contact you again.

With Comdial’s family of Corporate Office voicemail systems, you pick the system that’s right for your business. All are comprehensive voicemail systems with auto attendant, that offer call queuing, custom greetings, and message notification, as well as hundreds of advanced features that come standard.

Friendly Auto Attendant - Having an auto attendant is like employing a receptionist round the clock. Your customers hear a warm greeting and are guided automatically to any destination in your company (including a live operator, if you choose.) The auto attendant can handle routine inquiries, such as business hours and location, leaving your staff free to handle calls that require personal interaction with your customers.

Sophisticated Voice Mail - Give each employee a personal voice mailbox!

	24-hour access
	password protection
	message forwarding
	ten personalized greetings
	manage calls based on your schedule

Message Notification - Stay on top of your messages even when you’re out of the office. Now, no matter where you are, you’re contacted about your important messages - either by pager, mobile phone, or your home phones. Or, you can retrieve messages 24-hours a day.

Ease of Use - Eliminate costly training. Simple tutorials walk new users through setting up name, password, and greetings. No training required! Our friendly user guides are a great quick reference as your employees get acquainted with the system. No volumes of special documentation needed! Add new employees, change greetings, or alter box configurations with ease over the phone. No complex computer screens or commands!

Comdial’s Interchange product is the flagship voice processing system from a company with over 80,000 satisfied customers worldwide Comdial’s Interchange system offers voice mail, auto attendant, interactive voice response, and unified messaging for small- to mid-sized offices. The Interchange platform creates a communications bridge between your PC network and over 110 popular telephone systems, creating a completely integrated communications solution.

All your messages on your desktop computer - Unified messaging means all your messages are at your fingertips on your desktop PC. Whether it’s a voice message, an email, or a fax, you access them all in your computer Inbox for incredible ease of use. Plus, you can fax documents directly from your PC through the company’s intranet - no need to attach each computer to a separate phoneline.

Interchange™

While on the road, get all your voice and email messages by phone If you’re a business traveler, you can listen to email from your cell phone or any standard telephone. This ensures all messaging tasks are handled with maximum efficiency, whether you are on the road or in the office.

System Integration: The system supports local, remote, and hosted email servers including Microsoft Exchange, Lotus Notes, and Novell Group Wise.

Key features:

Unified messaging - base system includes unified messaging for up to five users at no additional cost. Access and manage all your voice, fax, and email messages from your PC, business telephone, or mobile phone.

Find-me follow-me - now have just one number where all your customers and contacts can always reach you. Using a telephone, you can listen to emails, reply with voice mails, and print faxes to a local fax machine.

Call Center - when combined with a Comdial business phone system, Interchange includes enhanced Customer Service, which gives customers call center capabilities at no additional cost.

Industry leader - Over 80,000 Interchange messaging systems are installed worldwide.

Enhanced Customer - Service which gives customers call center capabilities at no additional cost.

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